Qmatic customer journey management platform helps you manage customer experience before, during, and after services. From appointment booking and arrival process, to service delivery and feedback collection, manage everything within one platform.
Customer Journey Management
FOR CUSTOMERS
Improve customer experience
- Give customers the flexibility to choose when and how they access your services – physical, digital, or a mix of both
- Let customers to wait remotely with Mobile Ticket
- Enable virtual service delivery with video meeting tools for customers who cannot attend the meeting in person
- Keep customers informed and updated throughout the whole journey with automated notifications and on-premise displays
FOR MANAGEMENT
Streamline the organization and get the right data
Whether you are operating in retail, finance, healthcare or the public sector, customer journey management creates opportunities for improved resource planning and cost savings.
- Improve service efficiency by matching customer needs and priorities with staff availability and skills
- Distribute staff workload evenly during the day
- Collect data from each touchpoint to improve performance while opening up benchmarking opportunities
- Identify areas for improvement with historical data, insights, analytics, and performance reports
FOR STAFF
Increase operational and staff efficiency
- Get full control of customer flow and branch occupancy
- Increase staff efficiency by automating admin tasks and workflows
- Get insights into the operations with a real-time dashboard, helping branch managers or staff to make decisions on the spot based on data